AudioLane Support

How can we help?

Questions about importing, editing, exporting, or restoring AudioLane Core Pro? We’re here to help.

Updated September 15, 2026.

Contact support

We typically reply within two business days. For privacy questions, include “Privacy” in the subject. For refunds and billing, please use Apple’s official page.

Frequently Asked Questions

Where are exported files saved?

By default, they are saved in Files → On My iPhone/iPad → AudioLane → Exports. The success screen shows the location, and “Save to Other Location” lets you choose another folder.

Why can’t a file be converted?

Check that it is not DRM-protected, contains a readable audio track, and is no larger than 2 hours or 2 GB. AVI, MKV, FLV, and MPG/MPEG are currently unsupported; try MP4, MOV, M4V, or a supported audio file.

How is the free quota calculated?

You start with five successful standard-quality MP3/M4A exports, which can be used on any date. After the fifth successful export, you receive one free export per device-local calendar day starting the next day; unused daily access does not accumulate, and there is no sixth export on the day you use the fifth one. Only a complete successful export uses quota. Failed or cancelled exports, and sharing or saving an existing output again, do not. There is no duration or file-size paywall for eligible free exports, although every task still depends on your device’s available storage, memory, performance, and background-execution limits.

How do I restore my purchase?

Open Settings or the paywall, tap “Restore Purchases,” and use the Apple Account that made the purchase. If it does not restore, check your connection and restart AudioLane.

How do I report a bug?

Email your iPhone/iPad model, iOS version, AudioLane version, input extension, approximate duration and size, the screen and full error message, and whether a short privacy-safe sample reproduces the issue. Never send private recordings or your Apple Account password.

License

MP3 encoding uses the LAME encoder-only component under the LGPL. Contact us for the license text, source version, and relinkable materials.